Questions, answered
Everything guests ask us most. If your answer isn't here, tell us what happened and we'll take it from there.
Ordering
How does the build-your-own bowl work?
Pick a format (bowl, piada wrap, chopped salad, grill plate, or focaccia sandwich), then choose your base, sauce, protein, toppings, and finishers. The price updates as you build, and you can add special instructions before adding it to your order.
Can I edit or cancel an order after placing it?
Once the kitchen starts your order it can no longer be edited. If you need a change, contact us right away through the guest feedback form with your order number and we will help where the kitchen has not started.
Do you offer pickup and delivery?
Yes. You can choose pickup at a store with a time slot, or delivery where a store serves your address. Delivery availability and fees are shown at checkout.
Is there a minimum order?
There is no minimum for individual pickup orders. Catering, family meals, and group orders each have their own minimums and lead times, listed on those pages.
Rewards & gift cards
How do rewards points work?
You earn points on qualifying purchases when you are signed in, and you can redeem them for items from the rewards catalog. Full details, expiry, and exclusions are in our rewards terms.
Can I use rewards and a promo code together?
Promo codes and reward redemptions generally cannot be combined on the same order unless the offer says otherwise.
Do gift cards expire?
Gift card balances do not expire and we do not charge inactivity fees. Gift cards are not reloadable and cannot be redeemed for cash except where required by law.
How do I check my gift card balance?
Enter your gift card code at checkout and the remaining balance is shown before you pay.
Catering & group orders
How far in advance should I order catering?
Place catering and group orders at least 24 hours ahead. Larger headcounts and event pans may need more notice, so order as early as you can.
What is the difference between catering, family meals, and group orders?
Individual catering is boxed meals per guest. Family meals feed a small group family-style. Group orders let each guest build their own from a shared link.
Can I change my headcount after ordering?
Yes, where there is enough lead time. Contact the catering team as soon as your numbers change.
Refunds & problems with an order
My order was wrong or missing an item. What do I do?
Submit the guest feedback form with your order number and what went wrong. We review every report and respond with a resolution, which may include a remake or a refund.
How long do refunds take?
Approved refunds are returned to your original payment method. Your bank or card issuer usually posts it within a few business days.
Who do I contact about a food safety concern?
Use the guest feedback form and choose the food safety category so it is routed to our team immediately.
Careers
How do I apply for a job?
Open our careers page, pick the role that fits, and submit the short application form. You do not need an account to apply.
What happens after I apply?
You receive a reference number, and our team reviews applications as openings are confirmed. We keep applications on file for future roles in your area.
Still stuck?
Our guest feedback form reaches a real person, and every submission gets a reference number. For policies see legal & policies, and for allergen detail read our allergen policy.