Refund & Cancellation Policy
We want your order to be right. This policy covers everyday pickup and delivery orders. Catering has separate rules.
Last updated: August 2026
Cancelling or changing an order
Contact the store or our support team as soon as possible. We can usually cancel or change an order before the kitchen begins preparing it. Once preparation has started, we may not be able to cancel.
If something is wrong
- •Tell us within 24 hours of pickup or delivery and include your order number.
- •We will remake the item, credit your account, or refund the item at our discretion.
- •Refunds are issued to the original payment method. Processing time depends on your bank or card issuer.
Delivery orders
Orders placed through a third-party delivery marketplace are governed by that provider's refund policy and must be reported through their app.
Gift cards and rewards
Gift cards are not refundable except where required by law. Rewards points used on a refunded order are restored to your account.
Contact
Refund requests: support@nicolasitaliangrill.com with your order number.
This page is general information, not legal advice. Policies are reviewed as our operations and store footprint develop.