Catering Terms & Cancellation

Placing an order

• •Catering orders are confirmed in writing with a quote that lists items, headcount, delivery window, and fees.
• •Lead time depends on order size and location and is stated on your quote.
• •Your order is not confirmed until we send written confirmation.

Headcount and menu changes

Increases are accommodated where kitchen capacity allows. Reductions after the change deadline on your quote may still be charged at the confirmed headcount, because food is ordered and prepped against that number.

Cancellation

• •Cancel before the deadline stated on your quote for a full refund of any deposit.
• •Cancellations after that deadline may be charged for food already purchased or prepared.
• •Same-day cancellations of a prepared order may be charged in full.

Delivery, setup, and equipment

Delivery windows are estimates and can be affected by traffic and weather. Someone must be available to receive the order at the delivery address. Serving equipment we lend, including catering towers and chafing equipment, remains our property and must be available for pickup.

Food safety

Catering food should be served promptly and held at safe temperatures. We are not responsible for food quality or safety after handoff.

Payment

A deposit may be required to confirm large orders. Final payment is due as stated on your quote. Taxes, delivery, and service fees are shown before you approve it.